Privacy
Be Seen Eyewear is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We may collect personal information necessary to provide our services, including:
Name, address, phone number and email
Date of birth
Medicare, health fund or DVA details
Relevant medical and eye health history
Prescription and treatment information
How we collect information
We may collect information directly from you when you:
Book or attend an appointment
Complete forms (online or in-store)
Communicate with us via phone, email or website
We may also collect information from third parties such as referring practitioners, where relevant.
How we use your information
Your information is used to:
Provide eye care and optical services
Maintain accurate clinical records
Process payments, Medicare and health fund claims
Communicate with you about appointments, services or updates
Disclosure of information
We may disclose your information to:
Medicare, DVA and health funds
Laboratories or suppliers involved in your care (e.g. lens manufacturers)
Other healthcare providers involved in your treatment
We will not share your personal information for marketing purposes without your consent.
Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Access & correction
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe.
Website & cookies
Our website may use cookies or analytics tools to improve user experience. This data does not personally identify you.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact your local Be Seen Eyewear practice.
Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.